SURVEY IS CLOSED

Howdy and Happy New Year! Hope everyone is having a safe and happy holiday.

Here are the results of last week's survey. Remember, this survey is NOT scientific, but there's some good info in here. I learned a ton putting it together.

The comments ALONE were 42 pages in a WORD doc. There's a TON of wisdom in there. I'll sort through it and edit it down to something interesting... BTW If you want the raw text comments (with all the personally identifiable information REMOVED) I'll share that, too, after I clean it up...

Like I said, if I quote you in a "real" article, I'll give you a link unless you asked me not to identify you, ok?

I'm going to take a quick break and then I'll finish putting together the bonus Yahoo! Store Marketing PDF I promised by midnight. Whew!

Thanks for playing! -- ROB SNELL

Yahoo! Store Owner's Order Management Software
2009 Survey Results

Orders / Day at Peak Season

    500-999     4% -- 5 retailers
    250-499     10% -- 12 retailers
    100-249     13% -- 16 retailers
    50-99     13% -- 16 retailers
    26-49     18% -- 22 retailers
    25 orders or less 42% -- 50 retailers

HOW HAPPY with current Order Management Software

by order volume                5 point scale
    500-999 orders a day    3.8 / 5
    250-499 orders a day    3.4 / 5
    050-99 orders a day    3.1 / 5
    026-49 orders a day    2.7 / 5
    025 orders or less    2.9 / 5

Order Management Software Used
    Just Yahoo Store 48% of retailers surveyed
    Stone Edge           15% of retailers
    OrderMotion          7% of retailers
    QuickBooks       7% of retailers
    SuperManager       5% of retailers
    YourStoreWizards    4% of retailers
    MOM        3%   of retailers
    DIY        2% of retailers (do it yourself)

other OM Software mentioned -- 1shoppingcart, 4psitelink.com, Biz Basics (Filemaker-based database), Channel Advisor, Coliner Response, Controller Plus, Distrobution One, Enspire, Microsoft RMS, Storis (Furniture Industry)

Order Management Software Used by Orders / Day at Peak Season

500-999 orders per day (peak)
Stone Edge

followed by (tie): DIY / MOM / SuperManager

250-499 orders per day (peak)
(tie): OrderMotion / Stone Edge

followed by (tie): Your Store Wizards / Yahoo! Store

100-249 orders per day (peak)
Stone Edge
followed by (tie): MOM/OrderMotion/SuperManager

50-99 orders per day (peak)
Yahoo! Store
followed by (tie): Ordermotion/YourStoreWizards

26-49 orders per day (peak)
QuickBooks
followed by (tie): MOM/SuperManager

25 orders or lessper day (peak)
Yahoo! Store
followed by QuickBooks then StoneEdge then SuperManager

How happy with Order Management Software used today?
SOFTWARE / Average Rank 1-5 / As a %
    SuperManager    4.0    80%
    Stone Edge     3.8    76%
    MOM        3.5    70%
    QB        3.4    69%

DIY 3.3 67% <<<<<<< do it yourself

    OrderMotion    2.9    58%
    YourStoreWizards    2.8    56%
    Just Yahoo!     2.7    55%

Confidence in 3 years using the same thing?
    Very Confident     12%
    Pretty sure    28%
    No idea        26%
    Don't think so    19%
    No way!        15%

~40% Confident (Very Confident or Pretty Sure)
~34% Not Confident (Don't think so or No Way!)

3 Year Confidence
BREAKDOWN BY VENDOR

I bolded some things above / below the average, just FYI

    Stone Edge Order Manager - Enterprise CONFIDENT    3    100% <<<<<<

    Stone Edge Order Manager CONFIDENT    11    73% <<<<<<<<<<<<<<<<<
    Stone Edge Order Manager NOT SURE    3    20%
    Stone Edge Order Manager NOT CONFIDENT    1    7%

    MOM CONFIDENT    75% <<<<<<<<<
    MOM NOT SURE      25%

    QB CONFIDENT    67% <<<<<<<
    QB NOT SURE     11%
    QB NOT CONFIDENT     22%

    DIY CONFIDENT   67%
    DIY NOT SURE     33%

    SuperManager CONFIDENT    2    33%
    SuperManager NOT SURE    4    67% <<<<<<<<<<

    OrderMotion CONFIDENT    25%
    OrderMotion NOT CONFIDENT    75% <<<<<<<<

    YourStoreWizards CONFIDENT     20%
    YourStoreWizards NOT SURE       20%
    YourStoreWizards NOT CONFIDENT    60%

    Just Yahoo Store CONFIDENT     22%
    Just Yahoo Store NOT SURE    33%

Just Yahoo Store NOT CONFIDENT 45%

-- -- -- more to follow soon! -- -- --

Thanks for taking the time to do this! --